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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth,
charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing positive – you’ve come to the right place.
The role of the Associate Success Guide will be to help grow customers’ value and improve adoption. The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales.
The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge, they deliver value to customers and internal teams.
Your Impact
• Usage & Adoption: Offer best practices and technical guidance to boost adoption, support migrations/EOL communications, and drive business outcom