Company Description Infinique is a curated luxury hotel amenities brand focused on creating an elevated experience for discerning travelers. The company manufactures and trades different segment of products related to the hotel industry.

Role Description The Customer Care Executive is a full-time, on-site role based in New Delhi. This role is responsible for handling inbound and outbound customer interactions, responding to inquiries, and resolving issues related to orders, product information, and service experiences. The Customer Care Executive will also manage searching leads, business development, calls, emails, and messages, ensure timely follow-up, and document all interactions in the system. In addition, this role supports sales by sharing product details, guiding customers through purchase decisions, and coordinating with internal teams to ensure smooth order fulfilment. The position involves maintaining high standards of customer satisfaction,



representing the brand professionally, and providing feedback to improve customer service processes.

Qualifications
• Solid customer-focused skills, including Customer Support and Business Development
• Effective Communication abilities, both verbal and written, with a professional and empathetic approach.
• Basic Sales skills, with the ability to understand customer needs and suggest suitable products or solutions.
• Prior experience in customer-facing roles, preferably in hospitality, retail, or cosmetic products, is an advantage.
• Comfort with using CRM or call management tools and basic computer applications like MS Office, including Excel.
• Relevant education in business, hospitality, communications, or a related field is beneficial.

📌 Customer Care Executive (India)
🏢 Infinique
📍 India