Baby Jalebi | Gurugram | Full-Time
Baby Jalebi is a premium baby and nursery lifestyle brand known for thoughtfully designed products, beautiful craftsmanship and exceptional customer experiences.
We're looking for a smart, proactive and well-spoken Customer Support & Sales Executive to join our growing team.
The ideal candidate should be confident in handling customers, driving sales and managing e-commerce operations in a fast-paced environment.
Key Responsibilities• Handle customer enquiries across WhatsApp, phone calls, email and social media.
• Drive sales by converting enquiries into purchases, recommending products and following up with potential customers.
• Manage customer orders, updates, cancellations and exchanges through Shopify.
• Assist customers with product information, personalisation, payments and delivery timelines.
• Coordinate with warehouse, logistics and internal teams to ensure smooth order fulfilment.
• Build strong customer relationships and encourage repeat purchases.
• Maintain accurate customer records, sales enquiries and follow-ups.




• Resolve customer concerns promptly and professionally.

Requirements• Hands-on Shopify experience is mandatory, including order management and customer support operations.
• Excellent written and spoken English is essential.
• Fast and accurate English typing skills are a must, with the ability to handle multiple WhatsApp chats and customer conversations simultaneously.
• 1–3 years of experience in customer support, sales or e-commerce, preferably with a D2C or lifestyle brand.
• Solid sales skills and the ability to convert customer enquiries into orders.
• Proficiency in WhatsApp Business, email, Excel and basic computer applications.
• Excellent organisational, multitasking and problem-solving skills.
• A confident, positive and customer-focused attitude.

Why Join Baby Jalebi?• Be part of a growing, dynamic and creative team.
• Work in a collaborative, fast-paced environment.
• Gain hands-on experie

📌 Customer Support (Gurugram)
🏢 BABY JALEBI
📍 Gurugram