• BE/B.Tech/Diploma in Printing technology is preferrable.
• Relevant work experience from 6 to 8 years in Postpress machineries, especially in Diecutters Folder Gluers and Foil stamping
• Excellent business communication in English is mandatory
• Willing to travel extensively across India.
• Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.
• Support sales operation with respect to technical issues, customer complaints and sales opportunities.
• Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
• Demonstrate leadership in developing and living up to Heidelberg’s current values (Listen, Inspire, Deliver) to optimize the results of the SSU business.
Responsibilities
• Ability to understand requirements and advise technical solutions as per guideline.
• Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
• Should handle Demo, installation and training of of Diecutters Folder Gluers and Foil stamping
• Adhere to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
• Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
• Assist Team Lead/Spare Parts Team/ in managing customer complaints concerning service disputes.
• Ensure prompt assignment of qualified technicians to service jobs without delay.
• Prepare accurate quotations for external service requests.
• Manage and supervise major repairs and overhauls.
• Provide valuable service insights to enhance customer satisfaction.
• Ensure comprehension and
📌 Application Specialist (Chennai)
🏢 Heidelberger Druckmaschinen
📍 Chennai
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