Hyderabad Full time R2873862 **_Job Title:_** _Global Product Owner and Delivery Lead for Printing Services_ + _Location; Hyderabad, India_ + _Job type: Full time_ _About Sanofi_ _At Sanofi, we're chasing the miracles of science to improve people's lives. We're an AI-driven biopharma company, leveraging cutting-edge technology and data to dramatically reduce the time from molecule discovery to delivering life-changing medicines to patients. Our ambition is bold: harness artificial intelligence, advanced analytics, and contemporary data platforms to revolutionize how we discover, develop, manufacture, and deliver healthcare solutions globally._ _Our Team: Global Services & Experience - Devices Management_ _The Digital Workplace Services team is at the heart of Sanofi's employee experience and productivity. We design, deliver, and operate the foundational technology services that enable seamless work experiences for over 100,000 employees across 70+ countries. Our mission is to unlock value through intelligent service delivery, user-centric design, and world-class platform management._ _We're responsible for core services and products that sustain employee productivity and day-to-day operations, covering Office (Multi-Functional Printers) ans M&S; Printing Services (such as Zebra Printers, Label Printers, and Thermal Printers), print platform management, managed service vendor governance, and the technology roadmap that powers secure and efficient printing across Sanofi's global footprint. We don't just manage printers-we architect the future of how Sanofi employees print, scan, and share documents, ensuring every device, platform, and service interaction is optimized for performance, security, cost-efficiency, and sustainability._ _Role Overview_ _As Global Delivery Manager for Printing Services, you will be a strategic leader and hands-on operational manager responsible for evolving Sanofi's global Office Printing Services into a secure, cost-optimized, and future-ready foundation. This is not a traditional printer support role-this is a strategic operational leadership position that bridges vendor governance, product ownership, financial management, platform oversight, and cross-functional stakeholder engagement._ _You will own the end-to-end delivery of Office Printing Services globally, drive vendor performance excellence, and champion the transformation from reactive device support to intelligent, data-driven print operations. You'll work at the intersection of managed services, device lifecycle management, print platform management, and modern security frameworks, building partnerships with the global managed service provider and internal stakeholders to deliver world-class printing experiences across all Sanofi sites._ _This role demands a proactive problem-solver who can negotiate, architect, analyze, and lead-someone equally comfortable managing multi-million-dollar budgets, defining technology roadmaps, optimizing print costs, and collaborating with Security and Compliance teams to implement secure print practices. You will drive operational excellence while challenging the status quo and identifying opportunities for automation, cost reduction, and service innovation._ _Main Responsibilities_ **_Managed Service Vendor Governance & Contract Management_** + _Lead the global managed services contract for Office and M&S; Printing Services, ensuring the vendor delivers against agreed SLAs, KPIs, and contractual commitments across all Sanofi locations_ + _Define, monitor, and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the managed service provider, conducting monthly/quarterly business reviews and driving corrective actions for under performance_ + _Act as the primary escalation point for vendor performance issues, service disruptions, and contract disputes, coordinating resolution with internal stakeholders and vendor leadership_ + _Collaborate with Procurement, Legal, and Finance teams on contract renewals, amendments, pricing negotiations, and vendor performance assessments_ + _Ensure the managed service provider adheres to Sanofi's security, compliance, data protection, and operational standards for all printing services_ + _Manage vendor relationship at a strategic level, fostering partnership and continuous improvement while maintaining accountability for service delivery_ **_Budget Management & Financial Governance_** + _Own and manage the global budget for Office and M&S; Printing Services, including hardware, software, managed services fees, consumables, and maintenance costs_ + _Develop annual budget forecasts in collaboration with Finance, tracking actuals vs. budget monthly and providing variance analysis and corrective action plans_ + _Optimize cost efficiency through vendor negotiations, consumption analysis, and identification of cost-saving opportunities (e.g., print policy optimization, device rationalization, etc.)_ + _Approve purchase orders, invoices, and financial commitments related to printing services within delegated authority_ + _Provide regular financial reporting to Digital leadership and Finance stakeholders, including cost per page, total cost of ownership (TCO), and ROI metrics_ **_Service Quality & Operational Delivery_** + _Ensure consistent, high-quality delivery of Office (Multi-Functional Printers) and M&S; Printing Services (such as Zebra Printers, Label Printers, and Thermal Printers) across all Sanofi sites globally, meeting or exceeding service quality targets_ + _Monitor service performance metrics including device uptime, incident resolution time, user satisfaction (CSAT), and service request fulfillment rates_ + _Drive continuous improvement initiatives to enhance service reliability, user experience, and operational efficiency_ + _Oversee incident and problem management processes for printing services,



ensuring timely resolution and root cause analysis for recurring issues_ + _Coordinate with regional Digital teams and site stakeholders to address location-specific service needs and escalations_ + _Conduct regular service quality audits and site visits (virtual or physical) to validate vendor performance and identify improvement opportunities_ **_Product Ownership & Technology Roadmap_** + _Serve as the Product Owner for Office and M&S; Printing Services, defining the strategic vision, product roadmap, and technology evolution aligned with Sanofi's Digital strategy_ + _Gather and prioritize requirements from business stakeholders, Digital teams, and end users to inform product development and service enhancements_ + _Define and maintain the technology roadmap for printing services, including hardware refresh cycles, software upgrades, security enhancements, and new capability introductions (e.g., mobile printing, secure print release, cloud printing)_ + _Evaluate emerging printing technologies and industry trends, making recommendations for adoption or pilot programs to enhance service value_ + _Collaborate with Enterprise Architecture, Security, and Infrastructure teams to ensure printing solutions align with Sanofi's technical standards and security policies_ + _Manage the product backlog, prioritizing initiatives based on business value, risk, cost, and strategic alignment_ **_Platform Management (Outsourced)_** + _Oversee the managed service provider's delivery of platform management services, including print server infrastructure, print management software, and monitoring tools_ + _Define platform performance requirements, availability targets, and technical standards for the outsourced printing platform_ + _Ensure the vendor maintains platform security, applies patches and updates, and adheres to Sanofi's change management and incident management processes_ + _Coordinate with the vendor on platform upgrades, migrations, and technology refresh projects, ensuring minimal disruption to end users_ + _Monitor platform health, capacity, and performance metrics, escalating issues and driving resolution with the vendor_ + _Validate disaster recovery and business continuity plans for the printing platform, ensuring resilience and compliance with Sanofi's IT standards_ **_Stakeholder Management & Communication_** + _Build and maintain trusted relationships with senior stakeholders across Digital, Finance, Procurement, and business functions globally_ + _Serve as the primary point of contact and subject matter expert for all Office and M&S; Printing Services matters, providing consultative guidance to stakeholders_ + _Communicate service updates, planned maintenance, incidents, and roadmap changes proactively to stakeholders through regular updates and governance forums_ + _Represent Printing Services in Digital governance meetings, Digital leadership forums, and cross-functional planning sessions_ + _Manage stakeholder expectations through transparent communication, issue escalation, and post-incident reporting_ + _Act as the voice of the customer within the vendor relationship, translating business needs into service requirements and holding the vendor accountable for delivery_ **_Compliance, Security & Risk Management_** + _Ensure printing services comply with Sanofi's information security policies, data protection regulations (GDPR, HIPAA, etc.), and industry standards_ + _Collaborate with Security and Compliance teams to implement secure printing practices, including user authentication, print release, and data encryption_ + _Conduct regular risk assessments for printing services, identifying and mitigating risks related to data leakage, service availability, and vendor dependency_ + _Ensure vendor compliance with Sanofi's audit requirements, providing documentation and evidence for internal and external audits_ **_Service Scope Management_** + _Own and communicate the Office and M&S; Printing Services scope boundary: Multi-Functional Printers (MFPs) for office environments, including print, scan, copy, and fax capabilities and M&S; Printing Services (such as Zebra Printers, Label Printers, and Thermal Printers)_ + _Proactively manage scope creep risks, escalating and resolving boundary disputes with stakeholders and the vendor_ _About You_ **_Required Qualifications_** + _Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, or related field_ + _Experience: Minimum 8-10 years of experience in IT service delivery, managed services, or vendor management roles_ + _Global Service Management: Minimum 3-5 years of experience managing global Digital services or infrastructure platforms_ + _Contract & Budget Management: Proven track record of managing large-scale managed service contracts, including budget accountability (multi-million dollar contracts preferred)_ + _Product Ownership: Demonstrated experience in product ownership, roadmap definition, or platform management_ + _Vendor Management: Experience managing third-party vendors or managed service providers in a global, multi-site environment_ + _Technical Skills: Strong understanding of Office Printing technologies, including Multi-Functional Printers (MFPs), M&S; Printing technologies, including (such as Zebra Printers, Label Printers, and Thermal Printers), and print servers, print management software, and mobile/cloud printing solutions_ + _ITSM Knowledge: Proficiency in IT service management (ITSM) frameworks, particularly ITIL, including incident, problem, change, and service level management_ + _Financial Acumen:



Strong budget management and financial analysis skills, including forecasting, variance analysis, and cost optimization_ + _Product Management: Ability to define and manage technology roadmaps, prioritize initiatives, and balance business value with technical feasibility_ + _Roadmap Definition: Ability to define and manage technology roadmaps, prioritize initiatives, and balance business value with technical feasibility_ + _Platform Management: Understanding of platform management concepts, including infrastructure, monitoring, security, and disaster recovery_ + _Agile Methodology: Experience working in Agile environments with product management principles (roadmap definition, backlog prioritization, sprint planning)_ **_Preferred Qualifications_** + _Advanced Education: Master's degree in relevant field or MBA_ + _Skills: ITIL Foundation or ITIL Expert certification; Product Management or Agile Product Owner certification , or relevant printing certifications_ + _Print Domain Expertise: Specific experience in Office Printing Services, Multi-Functional Printers (MFPs), M&S; Printing Services (such as Zebra Printers, Label Printers, and Thermal Printers) or print management platforms (e.g., LMS, PaperCut, Equitrac, PrinterLogic, or similar)_ + _Cloud Printing: Knowledge of cloud printing solutions and mobile printing technologies_ + _ITSM Tools: Experience with ServiceNow or similar ITSM tools_ + _Compliance: Understanding of data security and compliance requirements for printing services (GDPR, HIPAA, etc.)_ + _Agile Methodology: Agile/Scrum methodologies and product management frameworks_ + _Language: Additional local language proficiency (Telugu/Hindi) is advantageous for Hyderabad site engagement. English is mandatory._ + _AI & Analytics: Experience with Generative AI tools, machine learning algorithms, and AI-assisted automation_ **_Preferred Skills:_** + _Output management Solutions, e.g. LRS Output management and Printing solutions in office and industrial environments_ + _Experience in Agile_ + _Problem-solving and analytical thinking_ + _Collaboration and communication in international teams and with stakeholders_ + _Network and Cloud Knowledge_ **_Leadership Competencies_** + _Proactive & Strategic: Self-starter who anticipates challenges, proposes solutions, and drives continuous improvement and innovation_ + _Problem-Solving & Analytical Thinking: Ability to diagnose complex operational, financial, and technical issues and architect scalable solutions_ + _Communication & Influence: Excellent verbal and written communication skills in English; ability to articulate technical and financial concepts to senior leadership and non-technical stakeholders_ + _Collaboration & Teamwork: Proven ability to work effectively in global, cross-functional teams across time zones and cultures_ + _Vendor Management Excellence: Strong negotiation skills with ability to hold vendors accountable while fostering collaborative partnerships_ + _Change Leadership: Comfortable challenging the status quo, driving transformation, and managing resistance to change_ + _Results-Oriented: Track record of delivering high-impact outcomes in fast-paced, dynamic environments with measurable KPIs_ + _Financial Discipline: Strong budget management discipline, including cost-per-page optimization, TCO analysis, and print cost reduction strategies_ _Pursue progress, discover extraordinary_ _Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people._ _At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity._ _Watch our_ ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t;=67s) _and check out our Diversity Equity and Inclusion actions at_ sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) _!_ **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t;=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! We are an R&D; driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

📌 Global Product Owner and Delivery Lead for Printing Services (Hyderabad)
🏢 Sanofi Group
📍 Hyderabad