Description The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify). Key job responsibilities - Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console - Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites - Provide MCF support including onboarding, catalog uploads, troubleshooting, listings, products, inventory questions, and PO (Purchase Order) processes for bulk inventory sent to MCF - Support top-tier MCF and ASCS managed merchants with high-quality case handling - Quickly adapt to current processes, tools,



and business requirements while maintaining high-quality support standards and meeting SLAs - Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements - Work closely with program managers to implement new initiatives while maintaining daily operational excellence - Demonstrate flexibility in handling evolving business needs, new information, and process changes while maintaining performance metrics Basic Qualifications - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Graduate- full time (complete) Preferred Qualifications - Track record of ownership and bias for action & AI Knowledge - Must be a part of SPS (Seller Partner Support) and have SPS Knowledge - Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 MCCF: Seller Support Associate, Seller Partner Support, Multi Channel Commerce Fullfilment (Bengaluru)
🏢 Amazon
📍 Bengaluru