About the Role
We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness outlet (managed by us) inside a 5* Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a robust presence in the lobby to maximize visibility and walk-in conversions
Revenue Generation & Promotions
• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently, especially for short-layover and transit passengers
Guest Experience & Brand Representation
• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and escalate concerns to the Outlet Manager when required
• Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
• Coordinate with therapists and beauticians to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
• Strong people skills with confidence in initiating conversations with