Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Manager, Product Support (UKG Ready)

About the Role

As a Manager, Product Support, you will lead a high-performing team of Product Support Representatives responsible for delivering exceptional support experiences to UKG Ready customers across Payroll, Time, HR, Benefits, and related HCM solutions.

This role goes beyond day-to-day people management. We are looking for a customer-focused, analytical,



and operationally driven leader who can build a culture of accountability, customer ownership, continuous improvement, and technical excellence.

You will leverage data to drive decisions, develop future leaders, improve operational performance, and collaborate across the organization to continuously enhance the customer experience.

What You'll Do

Leadership & Team Development
Lead, coach, and develop a high-performing Product Support team.
Foster a culture of accountability, collaboration, continuous learning, and customer ownership.
Conduct regular coaching conversations, performance reviews, and career development planning.
Build technical capability while preparing future technical and people leaders.
Recognize and reward high performance while addressing performance opportunities through timely coaching.

Customer Experience & Operational Excellence
Drive exceptional customer experiences through timely engagement, quality troubleshooting, and

📌 Mgr. Product Support (Pune)
🏢 Ukg
📍 Pune