About Zinier

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for





We are looking for a hands-on and dependable Support Lead to anchor our technical support operations. This role will act as the single point of contact for all support-related matters. A robust command of JavaScript, JSON, workflow debugging, and database analysis is required, along with comfort working across observability tools like Grafana, Prometheus, and centralized logging platforms (e.g. ELK/Splunk). The Support Lead will be responsible for leading a team of approximately 3–4 L1/L2 Support Engineers, reporting directly to the Head of Support, and participating in an on-call rotation to provide business hours or 24x7 support, as required.

Ownership & LeadershipAct as the primary point of contact for all escalations, ongoing investigations, and support operations.Analyze and manipulate JSON-based config data and execution logs.Lead L2 support activities, ensuring SLAs are met and issues are tho

📌 Support Lead (Bengaluru)
🏢 Zinier
📍 Bengaluru