Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function is within the Consulting job family, provides end to end life cycle consulting services to external clients to improve operation and information management for all segments of healthcare. This includes technology solutions, service solutions and data solutions - data warehousing and business intelligence applications, product implementation and consultation, service optimization, product development, selection and management. Generally work is self-directed and not prescribed.





Primary Responsibilities

• Develop and customize ServiceNow applications across CSM, ITSM, SPM, SecOps
• Build workflows for requests, incidents, problems, and change management using Flow Designer and custom logic
• Configure out-of-the-box workflows and design custom automation solutions
• Develop integrations with CMDB and third‑party systems using REST/SOAP APIs
• Build and enhance Service Portal and UI Builder components
• Write and maintain Script Includes, Business Rules, Glide API scripts (CRUD operations)
• Troubleshoot issues, optimize performance, and support platform enhancements
• Participate in Agile ceremonies, design discussions, and stakeholder reviews
• Develop UAT scripts and support functional validations
• Works with less structured, more complex issues
• Serves as a resource to others
• Comply with all applicable Company policies, procedures, and business directives, ch

📌 Senior Software Engineer (Hyderabad)
🏢 Optum India
📍 Hyderabad