Job Title: Production Site Reliability Engineer (SRE) – Digital Payments
Role Overview
We are seeking a highly technical and driven Production SRE Engineer to manage and monitor mission-critical payment platforms including UPI, IMPS, and Payment Hub systems & various Payment Applications.
The role focuses on ensuring high availability, low latency, and seamless transaction experience for customers. The incumbent will collaborate with cross-functional teams (Engineering, Business, Compliance) and external regulators (RBI, NPCI) to maintain resilient and scalable payment infrastructure.
Key Responsibilities
Production Support & Incident Management
• Provide L2/L3 production support for UPI, IMPS, and Payment Hub platforms & various Payment Applications.
• Diagnose, triage, and resolve transaction failures, timeouts, and API disruptions.
• Lead and participate in Major Incident Management (MIM) calls and ensure timely stakeholder communication.
• Manage incidents, service requests, and problem tickets via Jira, ServiceNow.
• Provide regular updates to internal stakeholders and regulatory bodies (NPCI/RBI) during critical issues.
Reliability Engineering & RCA
• Perform deep-dive Root Cause Analysis (RCA) for recurring payment and system issues.
• Implement preventive and corrective measures to improve system stability.
• Drive SRE best practices including error budgets, SLIs/SLOs, and system resilience.
• Experience in managing DR Drills & Documentations.
• Reviewing the SOPs & its relative documentations.
Monitoring, Observability & System Engineering
• Monitor key performance indicators:
• Transaction success rates
• Latency and response times
• Failure trends and retries
• Build and maintain dashboards using:
• ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus
• Establish proactive alerting and anomaly detection mechanisms.
• Work closely with engineering teams to design and optimize:
• High-throughput payment switches
• Routing logic
📌 Tech Ops Engineering II-SUPPORT SERVICES-CTO (Mumbai)
🏢 Kotak
📍 Mumbai