Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance chance by

1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior IT Helpdesk Technician
Location: India
Workplace Type: Remote

Job Summary

The future is bright for the Porch Group,



and we'd love for you to be a part of it as our Senior IT Helpdesk Technician with the IT Operations team.

As the Senior IT Helpdesk Technician at Porch, you will lead the analysis, troubleshooting, and resolution of complex end-user and technology issues within the Porch Group's Information Technology Operations department. This role is pivotal in providing advanced technical support to Porch Group employees, mentoring junior technicians, and driving process improvements to enhance IT service delivery.

Additionally, you will provide expert assistance via telephone, chat, and advanced remote tools, delivering best practices and guidance on business-specific applications and hardware. The ideal candidate will have extensive experience of troubleshooting IT products, including Microsoft Windows, MacOS, Office 365, MS Teams, Slack, Zoom, RingCentral and other enterprise-grade hardware and software.

What You Will Do As A Senior

📌 Senior IT Helpdesk Technician (India)
🏢 Porch Group
📍 India