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At SA Technologies Inc., we believe in turning career
aspirations into reality. As an NSE Listed company,
recognized as a CMMI Level 5 organization, a Great Place
to Work Certified company, and one of the Best Places for
Women, we are committed to creating a workplace that is
inclusive, excellent, and supportive

Job
Description:

Job Description: SAP VIM Functional
Consultant (Staff Augmentation)

Role Overview

We are seeking an experienced SAP Vendor Invoice
Management (VIM) Functional Consultant to provide staff augmentation support
through the remainder of the year. Working under the strategic and operational
direction of the Invoicing Tech Lead, this role will focus on stabilizing the
SAP Invoicing support landscape by reducing operational backlog, improving
support processes, and strengthening the capabilities of the AMS organization.

The consultant will serve as the subject matter expert
for SAP VIM, driving execution across incident resolution, knowledge
management, Operations process standardization, and continuous improvement.
Success in this role will be measured not only by clearing existing work but by
leaving behind sustainable practices, documentation, and automation that
improve long-term operational support.

This role requires a highly independent,
action-oriented individual who can quickly assess the current state, identify
improvement opportunities, and execute with minimal direction.

Key Responsibilities

Working under the guidance and priorities established
by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

SAP VIM Operational Support

- Serve
as the functional subject matter expert for SAP Vendor Invoice Management
(VIM).

- Rapidly
assess and resolve the existing backlog of production incidents and
standard operational requests.

- Troubleshoot
functional issues across SAP VIM and related invoice processing workflows.

- Partner
with AMS resources to improve the quality and speed of issue resolution.

- Identify
recurring production issues and recommend permanent corrective actions.

AMS Stabilization & Capability Building

- Partner
with the Invoicing Tech Lead to stabilize the AMS support model.

- Assess
current support processes, documentation, and operational maturity.

- Identify
knowledge gaps within the AMS team and implement improvements.

- Establish
repeatable operational practices that improve support quality and
consistency.

- Mentor
AMS team members to increase functional capability and reduce dependency
on key individuals.

Knowledge Management





- Inventory
existing support documentation and knowledge assets.

- Create,
update, and organize functional knowledge articles, troubleshooting
guides, and operational runbooks.

- Develop
documentation that enables faster incident resolution and knowledge
transfer.

- Ensure
documentation is maintainable and aligned with operational best practices.

Training & Enablement

- Develop
a standardized onboarding and training plan for new AMS team members
supporting SAP VIM.

- Create
role-based training materials and learning paths.

- Develop
end-user documentation and self-service guidance to improve user adoption
and reduce support demand.

- Identify
opportunities to improve functional knowledge across both IT and business
users.

Continuous Improvement & Shift Left

- Analyze
incident and service request trends to identify recurring issues and
operational inefficiencies.

- Recommend
and implement improvements that reduce support volume and improve system
stability.

- Identify
opportunities to shift work left through improved documentation, user
enablement, automation, and process improvements.

- Partner
with development and functional teams to propose long-term solutions for
recurring problems.

AI & Knowledge Innovation

- Identify
opportunities to leverage Generative AI to improve operational support.

- Design
and develop a GPT-based knowledge assistant or similar AI persona to help
end users and AMS analysts self-resolve common issues.

- Structure
knowledge content to maximize AI usability and searchability.

- Recommend
additional opportunities for AI-enabled support within the invoicing
domain.

Cross-Functional Collaboration

- Work
closely with the Invoicing Tech Lead, AMS resources, business
stakeholders, developers, and ERP delivery teams.

- Provide
clear recommendations for operational improvements based on data and
observed support patterns.

- Escalate
architectural or strategic decisions while independently executing
day-to-day priorities.

- Contribute
to a culture of continuous improvement and operational excellence.

Required Technical Expertise

SAP Applications

- SAP
Vendor Invoice Management (OpenText VIM)

- SAP
FI

- SAP
MM

- Invoice
Processing

- Workflow




Configuration

- Exception
Handling

- Invoice
Approval Processes

Operational Support

- Production
Support

- Incident
Management

- Service
Request Management

- Root
Cause Analysis

- Problem
Management

- Knowledge
Management

Continuous Improvement

- Operational
Process Improvement

- Documentation
Development

- Training
Development

- Support
Model Optimization

- KPI
Analysis

- Shift
Left Strategies

AI & Automation

- Generative
AI knowledge assistants (e.g., GPT)

- Knowledge
base optimization

- Self-service
enablement

- Process
automation concepts

Qualifications

- Extensive
experience supporting SAP Vendor Invoice Management (OpenText VIM) in
enterprise SAP environments.

- Demonstrated
success leading production support stabilization initiatives.

- Strong
understanding of SAP FI, MM, and invoice processing workflows.

- Experience
creating operational documentation, knowledge bases, and onboarding
materials.

- Experience
analyzing support metrics and implementing continuous improvement
initiatives.

- Ability
to work independently with minimal supervision while maintaining strong
stakeholder communication.

- Excellent
analytical, organizational, and problem-solving skills.

- Robust
written and verbal communication skills with the ability to simplify
complex functional concepts.

Desired Characteristics

The ideal consultant is:

- Action-oriented
and self-directed.

- Comfortable
operating in ambiguous environments.

- Focused
on execution and measurable outcomes.

- Passionate
about operational excellence and knowledge sharing.

- Skilled
at building sustainable support capabilities rather than simply resolving
tickets.

- Able
to quickly earn credibility with both business users and technical teams.

Why SA Technologies Inc.?

Empowering Work Environment: A Great Place to Work,
especially celebrated as one of the Best Places for Women.

Excellence and Quality: A CMMI Level 5
Company, ensuring operational and service excellence.

Globally Acclaimed: A Microsoft Gold
Partner and Google Partner, with over 20 years of global IT
consulting and Development solutions delivery.

Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly:

Email: {Recruiter's email ID}

Contact Number: {Recruiter's
contact number}

Embark on a rewarding journey together with us! At
SA Technologies Inc., your journey begins with a friendly
technical assessment, providing a stage to highlight your unique
skills.

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