Job Summary :

We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to manage client relationships, understand customer requirements, ensure timely order coordination, and maintain long-term business relationships. The candidate will work closely with the sales, production, dispatch, and accounts teams to ensure a smooth customer experience.

Key Responsibilities :

- Manage and maintain strong relationships with existing customers.
- Regularly communicate with customers regarding orders, requirements, deliveries, and payments.
- Understand customer requirements and coordinate with the sales team accordingly.
- Follow up on quotations, samples, orders, and pending enquiries.
- Maintain accurate customer records and update CRM/customer databases.
- Coordinate with internal departments for timely order processing and delivery.
- Handle customer queries,



complaints, and service-related issues professionally.
- Ensure timely resolution of customer complaints and follow up until closure.
- Take regular feedback from customers and identify opportunities for improvement.
- Follow up with customers for repeat orders and current business opportunities.
- Coordinate with the accounts team regarding outstanding payments when required.
- Prepare customer follow-up reports and maintain daily/weekly activity records.
- Track customer orders from confirmation to final dispatch.
- Maintain proper communication with key clients and important accounts.
- Support the sales team in achieving customer retention and revenue targets.

📌 Customer Relationship Manager (New Delhi)
🏢 King Industries
📍 New Delhi