Roles and Responsibilities (CCMS or Street Light Maintenance)
- Supervise day-to-day street light maintenance activities within the assigned area.
- Monitor and operate the CCMS (Centralized Control & Monitoring System) for street light performance.
- Receive, register, and track public and client complaints.
- Assign complaints to maintenance teams and ensure timely resolution.
- Coordinate with field technicians for fault identification and repair.
- Ensure all non-functional street lights are restored within the defined SLA.
- Monitor feeder panels, switching schedules, and energy consumption through CCMS.
- Conduct regular site inspections to verify maintenance quality and system performance.
- Maintain records of complaints, repairs, outages, and maintenance activities.
- Prepare daily, weekly, and monthly maintenance and complaint status reports.
- Ensure availability of required materials, tools, and spare parts.
- Follow safety procedures and ensure compliance with electrical safety standards.
- Coordinate with local authorities, clients, and vendors for smooth project execution.
- Escalate critical issues and prolonged outages to the Project Manager.
- Monitor team attendance, productivity, and work quality.
- Ensure preventive maintenance is carried out as per the maintenance schedule.