- Make outbound calls to customers for pending and overdue payments.
- Remind customers about payment due dates and outstanding balances.
- Follow up regularly with customers to obtain payment commitments.
- Explain payment details and resolve basic payment-related queries.
- Maintain accurate records of calls, customer responses, and payment promises.
- Coordinate with the collection team to achieve daily and monthly collection targets.
- Escalate unresolved cases to the concerned team or supervisor.
- Maintain skilled communication and follow company policies during collection calls.