- Handle customer enquiries received through Meta, WhatsApp, Instagram, calls and other digital platforms.
- Connect with potential customers and understand their jewellery requirements, preferences and purchase intent.
- Manage end-to-end customer engagement and follow-up from the initial enquiry until showroom visit, conversion or closure.
- Provide customers with relevant information about jewellery products, collections, offers and showroom services.
- Build and maintain positive relationships with customers through regular and professional communication.
- Encourage potential customers to visit the showroom and coordinate appointments with the sales team.
- Follow up with existing and prospective customers for upcoming requirements, occasions, offers and collections.
- Coordinate with the showroom sales team to ensure a smooth customer experience from enquiry to visit.
- Maintain accurate customer data, follow-up status and interaction details in Excel/Google Sheets/CRM.
- Prepare and maintain daily calling, follow-up and customer engagement reports.
- Handle customer queries professionally and ensure timely resolution or escalation when required.
- Support customer retention and re-engagement activities to generate repeat business and referrals.
- Achieve assigned customer engagement, follow-up and showroom visit targets.
Required Skills & Qualifications
- Excellent communication and customer-handling skills.
- Pleasant personality with a customer-friendly and professional approach.
- Good follow-up and relationship management skills.
- Basic computer knowledge with proficiency in MS Excel / Google Sheets.
- Experience in telecalling, customer engagement, lead follow-up or CRM will be preferred.
- Ability to understand customer requirements and communicate product information effectively.
- Ability to work with daily targets and maintain accurate records.
- Jewellery/showroom experience will be an added advantage.
- Fresher candidates with positive communication skills and a willingness to learn may also be considered.