We are looking for an experienced, hands-on Café Manager to lead daily operations, manage the team and deliver excellent guest experiences.
Key Responsibilities
- Manage daily café operations, including opening, closing and smooth service.
- Train and supervise staff; manage duty rosters, attendance and grooming.
- Welcome guests, handle feedback and resolve complaints professionally.
- Confidently communicate with guests in English and explain the Continental menu, including ingredients, preparation styles and dietary options.
- Recommend dishes based on guest preferences and guide staff on menu knowledge and upselling.
- Coordinate with kitchen and barista teams to ensure consistent quality and timely service.
- Drive sales, repeat visits and party or corporate bookings.
- Monitor inventory, purchases, wastage and operating costs.
- Oversee POS billing,
cash handling and daily sales reconciliation.
- Maintain cleanliness, hygiene and food safety standards.
- Report daily sales, expenses and operational issues to management.
Requirements
- Minimum 2 years of café or restaurant experience, including experience as a Manager or Assistant Manager.
- Good spoken English is essential, along with clear communication in Hindi.
- Sound knowledge of Continental cuisine and the ability to explain the menu confidently to guests.
- Strong leadership, guest service and problem-solving skills.
- Knowledge of POS systems; PetPooja experience preferred.
- Understanding of inventory management and cost control.
- Availability to work shifts, weekends and public holidays.
- Hospitality qualification preferred.