Front Office Receptionist – La Riviera Suites

Key Responsibilities

- Welcome guests warmly and assist with check-in and check-out.
- Handle room enquiries and reservations received by phone, WhatsApp, email and online booking platforms.
- Maintain accurate guest details, booking records and room availability.
- Verify guest identification and complete registration as per hotel policy.
- Explain room tariffs, breakfast timings, facilities and hotel policies.
- Collect payments, prepare bills and maintain accurate cash and transaction records.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Respond promptly to guest requests and complaints, escalating issues when necessary.
- Coordinate with the sales team for corporate bookings and extended stays.
- Maintain the reception area in a clean, organised and professional condition.
- Prepare daily occupancy, arrivals, departures and payment reports.
- Provide a explicit shift handover covering pending payments, guest requests and expected arrivals.
- Protect guest information and follow hotel security procedures.
- Request guest feedback and encourage reviews after their stay.

📌 Front Office Receptionist (Hyderabad)
🏢 La Riviera Suites
📍 Hyderabad