Key Responsibilities

· Handle chats using standard telecommunication scripts and guidelines.

· Resolve customer inquiries, complaints, and requests in a clear, professional, and empathetic manner.

· Update interaction logs, candidate status, and customer records accurately in the internal CRM database.

· Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score.

· Coordinate with team leads, recruitment coordinators, and support teams for escalated queries.

Key Requirements

· Education: Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline.

· Experience: Freshers welcome; 0–2 years of experience in Voice/BPO operations preferred.

· Communication: Good verbal and written communication skills in English and local regional languages.

· Skills: Basic computer literacy, active listening, problem-solving, and qualified phone etiquette.

· Shift Flexibility: Willingness to work in rotational shifts / rotational week-offs as per operational requirements.

📌 Chat Process Executive (Indore)
🏢 Digitide Solutions
📍 Indore