We are looking for a Operations Executive who can handle the customers operations, manage field technicians, and maintain high-level communication with both internal production teams and the client.
Role & responsibilities
- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning replacement / maintenance of faulty devices
- Conducting customer trainings on VTS front-end operations/reports generations.
- GPS Data Analysis
- Updating Information Systems
- Reporting Progress / Status to customer and other concerned@EON
- Other relevant activities related to VTS Operations and desired by client
Preferred candidate profile
- Graduate in any discipline with a one-year computer diploma, or a Graduate in Computer Application/IT or equivalent.
- Planning & Scheduling of team work
- Positive verbal & written communication skill
- Active problem solving skills
- Ability to handle pressure
- Knowledge of Open Office / MS-Office, Google Map
Specific details-
- Ops runs 24X7, must be willing to work in shifts
- Must have own conveyance,
- Posting at PUNBUS VTS Control Room, Sector 17 CHD
About company
An ISO Certified 9001:2015 company headquartered in the Northern Indian city of Mohali (adjoining Chandigarh) an area that offers an unmatched work-life balance. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of Defence Electronics and asset tracking systems to its clients.