VSparkel Wellness is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries and resolve issues professionally.
Key Responsibilities
- Handle customer inquiries through phone calls, emails, chats, and social media.
- Resolve customer complaints and escalated issues efficiently.
- Maintain high customer satisfaction and service quality.
- Coordinate with internal departments to resolve customer concerns.
- Maintain accurate customer interaction records in CRM and ticketing systems.
- Monitor response times and ensure compliance with service-level agreements (SLAs).
- Prepare daily, weekly, and monthly customer support reports.
- Support team members and assist with training and process improvements.
- Provide timely follow-ups to ensure customer issues are resolved.
- Maintain professionalism, patience, and empathy while interacting with customers.
Required Qualifications
- Bachelor's degree in any discipline.
- Freshers and candidates with up to 1 year of customer support experience can apply.
- Excellent verbal and written communication skills.
- Solid problem-solving and conflict-resolution abilities.
- Basic knowledge of MS Office and CRM tools is preferred.
- Ability to work independently and efficiently during night shifts.
Required Skills
- Customer service and interpersonal skills
- Communication and active listening
- Problem-solving and multitasking
- Patience, empathy, and a positive attitude
- Time management and attention to detail
- Teamwork and adaptability
📌 Customer Support Executive (Hyderabad)
🏢 VSSC Sparc Health Care
📍 Hyderabad
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