Contact individuals or businesses to recover overdue payments and resolve disputes. Negotiate repayment terms that align with organizational policies. Maintain records of collections and prepare reports for management.
Key Responsibilities
- Field Visits: Travel to assigned residential or commercial locations to meet customers with overdue or defaulted accounts.
- Payment Recovery: Collect cash, cheques, or digital/online payments and issue valid receipts.
- Negotiation & Resolution: Discuss payment delays, negotiate workable repayment plans or settlements, and address customer disputes.
- Reporting & Documentation: Maintain accurate daily logs, update CRM or collection tracking systems, and submit collection reports to the back-office/branch team.
- Compliance: Follow legal guidelines, company policies, and privacy standards during debt recovery