- Bachelor’s or Master’s degree in Business, IT, Organizational Change, or related field
- 8–12+ years of experience in Change Management, preferably in ERP/SAP programs
- Proven experience in large-scale global transformation programs
- Solid understanding of ERP (SAP S/4HANA preferred) and business processes
- Experience working in matrix and global environments
- Familiarity with change methodologies (e.g., Prosci, ADKAR) is a plus
- Strong communication and stakeholder management skills
- Fluent in English (additional languages are a plus)
- Training & Capability Development
- Define global training strategy (role-based, digital, on-site, train-the-trainer)
- Coordinate training development with GPOs and Solution Teams
- Ensure alignment between process design and training content




- Monitor training effectiveness and user adoption 6.

Change

Network & Local Deployment Support

- Establish and manage a global change network (regional/local champions)
- Enable local teams to drive adoption and feedback loops
- Ensure consistent rollout approach while allowing local adaptation where needed 7.

Adoption

Measurement & Continuous Improvement

- Define KPIs for adoption and change effectiveness
- Monitor user adoption, system usage, and process compliance
- Identify gaps and implement corrective actions
- Capture lessons learned and feed into future rollout waves

📌 Test Automation Lead (Chennai)
🏢 Infosys
📍 Chennai