Company Description bigbasket, a Tata enterprise founded in 2011, is a leading online supermarket with a presence in over 60 cities and towns across India. The company operates multiple business lines, including bigbasket, bbinstant, bbdaily, bbmandi, and bbsaathi, and is rapidly expanding into new categories such as Fashion, Electronics, Food, Pharmacy, and Gold & Silver Coins. With a workforce of more than 60,000, bigbasket promotes a people-first, inclusive culture grounded in humility, transparency, integrity, and respect.

Certified as a Great Place to Work and Great Place to Work for Women, bigbasket actively fosters Diversity, Equity & Inclusion through its Aarambh initiative. The organization is also committed to sustainability, supporting the gig economy, using electric vehicle fleets and solar-powered warehouses, and promoting organic farming to deliver better experiences for customers and communities.

Role Description The Store Incharge is a full-time, on-site role based in Eranad, responsible for overseeing daily store operations and ensuring smooth functioning of all activities. In this role, the Store Incharge will manage staff scheduling, supervise inventory levels, monitor merchandising standards, and ensure timely replenishment of products. The position involves maintaining high standards of customer service, resolving customer concerns, and driving customer satisfaction through efficient service delivery.

The Store

Incharge will also track sales performance, implement store policies,



enforce loss prevention measures, and ensure compliance with safety and quality guidelines. Collaboration with regional operations teams and accurate reporting on store metrics will be key aspects of the day-to-day responsibilities.

Qualifications

- Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to handle queries and resolve issues promptly and professionally.
- Candidates should possess effective Communication skills to coordinate with team members, management, and customers clearly and respectfully.
- Candidates should possess Store Management skills, including inventory supervision, staff oversight, and adherence to operational processes.
- Candidates should possess Retail Loss Prevention skills to minimize shrinkage, ensure compliance with procedures, and maintain store security.
- Candidates should have prior experience in retail or grocery store operations, preferably in a supervisory or team lead capacity.
- Candidates should demonstrate strong organizational and time management abilities, with attention to detail and reliability in executing tasks.
- Candidates should be comfortable working in a fast-paced environment and be willing to work versatile shifts, including weekends and holidays as required.
- A diploma or bachelor’s degree in Business, Retail Management, or a related field is beneficial but not mandatory; equivalent experience will be considered.

📌 Store Incharge (Char)
🏢 BigBasket
📍 Char