Company Description SSMT Solutions is a Bengaluru-based IT company delivering result-driven services in web and mobile application development, digital marketing, AI solutions, cybersecurity, and IT consultancy and support. The organization focuses on helping businesses strengthen their digital presence and technology capabilities through tailored, high-quality solutions. A team of experienced professional developers works closely with clients to build secure, scalable, and user-centric applications.

SSMT Solutions values innovation, technical excellence, and collaborative problem-solving. Candidates joining the company can expect a agile environment with diverse projects and opportunities to grow their expertise.

Role Description This is a part-time, remote role for a ServiceNow CMDB Expert. The role involves designing, configuring, and maintaining the ServiceNow CMDB, including defining data models, relationships, and integration points with other IT systems. The expert will oversee data quality, perform regular audits, and implement governance processes to ensure accurate and reliable configuration item (CI) information.

Responsibilities include collaborating with IT operations, security, and development teams to map services, standardize CI classes, and support incident, change, and problem management workflows.



The role also includes developing documentation, providing guidance on CMDB best practices, and assisting with ServiceNow enhancements and automation relevant to configuration management.

Qualifications

- Strong experience with ServiceNow CMDB design, configuration, and administration, including defining CI classes, attributes, and relationships.
- Skills in data modeling, CMDB governance, and data quality management, with the ability to perform audits and remediation activities.
- Experience integrating ServiceNow with discovery tools and third-party systems to automate CI population and updates.
- Knowledge of ITIL processes, particularly configuration management, incident, change, and problem management.
- Ability to collaborate effectively with cross-functional technical and business teams in a remote environment.
- Strong analytical, troubleshooting, and documentation skills, with attention to detail and structured problem-solving.
- Relevant certifications such as ServiceNow Certified System Administrator or ITIL Foundation are highly beneficial.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

📌 Servicenow cmdb expert (India)
🏢 SSMT Solutions
📍 India