Take Stefto global. Build the international business from the ground up, with a direct line to the CEO.
About Stefto
Founded in 2007 and headquartered in Gurugram, Stefto is a technology-enabled Business Process Management (BPM) company delivering customer care, engagement and debt management solutions at scale. We run inbound and outbound support, sales and retention programs for leading brands, and manage collections and debt resolution for India’s largest banks and Asset Reconstruction Companies (ARCs). Powered by AI, automation and analytics, we help clients deliver faster, smarter and more personalised customer experiences.
With a strong presence across major Indian cities, Stefto is now taking its proven model to international markets.
The Opportunity
This is a builder’s role. You’ll own Stefto’s international revenue agenda end to end: choosing the markets, opening the doors, closing the deals and growing the accounts, backed by a delivery engine that already serves India’s top banks and ARCs.
What You’ll Do
- Build and execute the international growth strategy across priority markets (US, UK, Middle East, APAC)
- Win current clients for Stefto’s customer care, CX, collections and debt management services
- Run the full sales cycle: prospecting, solutioning, RFPs, pricing, negotiation and closure
- Build CXO-level relationships with banks, lenders, fintechs, debt buyers and enterprise brands overseas
- Leverage Stefto’s track record with large Indian banks and ARCs to win global BFSI and collections mandates
- Partner with operations and delivery teams to design winning solutions and ensure smooth transitions
- Develop channel partners, alliances and advisor networks to speed up market entry
- Own the pipeline, forecasts and revenue reporting to the CEO
- Represent Stefto at global industry events and client meetings
- Build and lead a growth team as the function scales
Who Should Apply
This role is specifically for professionals who have sold BPO/BPM services to international clients. You’re a strong fit if you have:
- 10–15 years in business development, with at least 5–6 years in international BD within the BPO/BPM/CX industry
- A proven record of winning and growing offshore contracts with clients in the US, UK, Middle East or APAC
- Hands-on experience selling customer support, CX, collections or back-office services
- Exposure to BFSI clients, debt collection agencies, debt buyers or ARCs (strong advantage)
- An active network of decision-makers in overseas markets
- Sharp commercial skills in pricing, deal structuring and contract negotiation
- CXO-level presence with excellent communication and presentation skills
- An entrepreneurial mindset and the drive to build something new
- Willingness to travel internationally; MBA preferred
Please note: Profiles with only domestic sales experience, or international sales outside the BPO/BPM space, will not be considered for this role.
Why Stefto
- Direct reporting to the CEO with a high-visibility, high-impact mandate
- The chance to build and lead the international business from day one
- A proven delivery platform trusted by leading banks and ARCs
Ready to take Stefto global? Send your CV to
[email protected] with the subject “AVP – Growth (International)”.
📌 Senior Manager / AVP – Growth (International) (Gurugram)
🏢 Stefto
📍 Gurugram