Job Title: ROCHE

Summary

We are seeking a dedicated professional to join our IT Services division in a role focused on delivering high-quality support through international voice channels. This position is pivotal for maintaining client satisfaction and ensuring seamless operations within our French-speaking customer base. The ideal candidate will leverage strong communication abilities and problem-solving skills to resolve inquiries efficiently while adhering to strict process compliance standards.

This opportunity is designed for immediate contributors ready to excel in a agile, customer-centric environment.

Responsibilities

- Manage and resolve customer queries effectively through direct voice interactions.
- Provide exceptional customer service by addressing concerns with empathy and professionalism.
- Demonstrate superior verbal communication skills to facilitate clear and productive conversations.




- Analyze and solve complex issues to ensure timely and accurate resolutions.
- Strictly follow established operational procedures and compliance protocols.
- Utilize French language proficiency at a C1 level to handle specialized voice processes.
- Contribute to the smooth functioning of international support operations.

Requirements

Requirements:

- Minimum of one year of relevant work experience in customer service or support roles.
- Proficiency in the French language with C1 certification.
- Proven experience in international voice processes and customer-facing roles.
- Strong aptitude for problem-solving and query resolution.
- Excellent verbal communication capabilities.
- Commitment to maintaining process compliance and operational standards.
- Availability to join the team immediately.

📌 ROCHE (Gurugram)
🏢 Vrinda International
📍 Gurugram