Company Description AU SMALL FINANCE BANK began over three decades ago as the vision of founder Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, together with a skilled and dedicated team. The bank has grown rapidly and is now progressing on its path to become a Universal Bank. AU SMALL FINANCE BANK focuses on customer-centric solutions designed around the needs and aspirations of diverse communities.

As it expands, the bank remains committed to long-term, inclusive growth and aligning its business interests with those of the broader society. Applicants can expect to join an organization that values innovation, responsibility, and sustainable impact.

Role Description This is a full-time, on-site Relationship Manager role based in Ahmedabad.

The Relationship

Manager will manage and grow a portfolio of customers by understanding their financial needs, offering suitable banking products, and ensuring high levels of service and satisfaction. Daily activities include onboarding new customers, conducting regular account reviews, cross-selling and upselling relevant products, and addressing customer queries and concerns promptly. The role involves close coordination with internal teams to ensure smooth execution of transactions, compliance with bank policies, and timely resolution of operational issues.





The Relationship

Manager will also track performance metrics, prepare basic reports, and contribute to local business development initiatives.

Qualifications

- Robust customer relationship management and service orientation, with the ability to build trust and maintain long-term client connections.
- Solid communication and interpersonal skills, including clear verbal and written communication and effective negotiation abilities.
- Basic understanding of retail banking products and services, with the ability to learn and explain financial solutions in simple terms.
- Analytical and problem-solving skills to assess customer needs, identify opportunities, and resolve issues efficiently.
- Ability to work on-site in Ahmedabad, manage time effectively, and meet targets in a structured, performance-driven environment.
- Bachelor’s degree in Business, Finance, Commerce, or a related field; prior experience in banking, financial services, or sales is an advantage.
- Comfort with using banking software, CRM tools, and MS Office applications for day-to-day operations and reporting.
- High ethical standards, attention to detail, and adherence to regulatory and internal compliance requirements.

📌 Relationship Manager (Ahmedabad)
🏢 AU Small Finance Bank
📍 Ahmedabad