We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the quality of our voice processes through effective call monitoring and auditing. As a Quality Analyst, you will play a crucial role in maintaining high standards of service and ensuring that our operations meet the required quality benchmarks.

Key Responsibilities

- Conduct regular call monitoring and auditing to assess the quality of service provided by our team.
- Analyze call recordings and provide constructive feedback to team members to enhance their performance.
- Collaborate with management to develop quality assurance processes and standards.
- Prepare detailed reports on quality metrics and present findings to stakeholders.
- Assist in training and development programs for staff to improve service quality.




- Stay updated with industry trends and best practices in quality assurance and voice processes.

Required Skills

- Solid understanding of call monitoring and auditing processes.
- Familiarity with linguistic quality analysis and voice process standards.
- Excellent analytical and communication skills.
- Ability to provide constructive feedback and work collaboratively with team members.
- Proficiency in using quality monitoring tools and software. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success.

This job is provided by Shine.com

📌 Quality Analyst (Ulhasnagar)
🏢 GLOBAL SERVICES
📍 Ulhasnagar