Company Description POONAM IT CONSULTING SERVICES PRIVATE LIMITED is an IT consulting firm headquartered in Bangalore, Karnataka, India. Located in the Industrial Area of Nayanappa Shetty Palya (N.S. Palya), the company operates from a dedicated office space designed to support skilled service delivery.

The organization focuses on providing technology-related consulting and services to its clients. Prospective team members can expect to join a company that values operational efficiency, client satisfaction, and growth in the IT services sector.

Role Description: | Operations Manager – Health Insurance Telesales

Experience: 5+ years, including 2–3 years in operations management

Salary: Up to ₹13 LPA (subject to approval)

Education: Graduation preferred

IRDAI Certification: Preferred, not mandatory

Location: To be confirmed

Role Overview

Manage health/general insurance telesales and call center operations, lead sales teams, achieve business targets, improve conversions, and ensure regulatory compliance.

Key Responsibilities





- Manage daily telesales and call center operations.
- Lead team leaders and insurance sales representatives.
- Drive sales targets, productivity, and conversion rates.
- Monitor AHT, FCR, CPA, GWP, and call connectivity.
- Manage CRM, predictive dialers, and lead allocation.
- Conduct coaching, call audits, and performance reviews.
- Ensure IRDAI compliance and customer data privacy.
- Prepare MIS reports and handle escalations.

Required Skills

- Health/general insurance telesales experience.
- Call center operations and team management.
- Insurance product, underwriting, and claims knowledge.
- CRM, predictive dialer, Advanced Excel, and MIS reporting.
- Strong leadership and communication skills.

Interested candidates: Please share your updated resume, current CTC, expected CTC, notice period, and relevant insurance operations experience.

📌 Operations Manager (Mumbai)
🏢 Poonam IT Consulting Services Private
📍 Mumbai