Company Description Dream Capture Holidays is a travel and experiences company focused on creating memorable journeys for individuals, families, and groups. The organization emphasizes personalized service, efficient travel planning, and high-quality customer support across its offerings. Team members collaborate to deliver seamless end-to-end travel solutions, from booking and ticketing to on-ground coordination.

The company values reliability, attention to detail, and a customer-first mindset, offering opportunities to grow in a dynamic, service-oriented environment.

Role Description The Ticketing Manager role at Dream Capture Holidays is a full-time, on-site position based in Kochi.

The Ticketing

Manager oversees daily ticketing operations, including processing bookings, managing ticket inventory, and coordinating with travel partners and vendors. This role involves monitoring fare options and schedules, handling ticket changes and cancellations, and ensuring accurate documentation and reporting.

The Ticketing

Manager responds to customer inquiries, resolves ticket-related issues, and maintains high service standards throughout the booking journey. The role also includes optimizing ticketing workflows, supporting team members with complex cases,



and contributing to continuous improvement of ticketing processes.

Qualifications

- Candidates should possess skills in Ticket Sales and Customer Service to manage bookings and deliver a positive customer experience.
- Candidates should possess skills in Ticket Operations and Event Ticketing to oversee ticket processes, inventory, and coordination for various travel and event offerings.
- Candidates should possess strong Communication skills to interact effectively with customers, vendors, and internal teams.
- Candidates should have proficiency with ticketing and reservation systems, GDS or online booking platforms, and basic office software tools.
- Candidates should demonstrate attention to detail, problem-solving ability, and strong organizational skills in a rapid-paced environment.
- Candidates should have prior experience in travel, tourism, or event ticketing management; a relevant diploma or degree in travel, tourism, or business is preferred.
- Candidates should be able to work on-site in Kochi, collaborate with cross-functional teams, and adapt to changing schedules and customer needs.

📌 Marketing Manager (Kochi)
🏢 Mu0026G HOLIDAYS
📍 Kochi