To manage vendor relationships, vendor performance, commercial agreements, procurement coordination, and service delivery to ensure vendors meet contractual obligations, SLAs, quality standards, and business requirements. The role involves coordinating with internal stakeholders, clients, procurement, finance, and vendors to ensure operational efficiency and cost optimization.

Responsibilities

A.

Vendor Relationship

Management

- Identify, evaluate, onboard, and manage vendors and service partners.
- Develop and maintain strong relationships with vendors and business stakeholders.
- Monitor vendor performance against agreed SLAs, KPIs, and contractual commitments.
- Conduct regular vendor performance reviews and resolve escalated issues.
- Maintain an updated vendor database, contracts, agreements, and compliance documents.

B. Contract and Commercial Management

- Manage vendor contracts, Statements of Work (SOWs), Purchase Orders (POs), and renewals.
- Coordinate with procurement and finance teams for PO issuance, invoice processing, and payment follow-ups.
- Review commercial proposals, quotations, and pricing structures.
- Negotiate rates, contract terms, and service conditions to optimize costs.
- Track contract expiry dates, renewal timelines, billing discrepancies, and financial commitments.

C. SLA and Performance Management

- Monitor vendor performance against agreed SLAs and KPIs.
- Prepare monthly vendor performance reports and management dashboards.
- Track service quality, turnaround time, resource availability, and issue resolution.
- Identify performance gaps and implement corrective and preventive actions.
- Ensure vendors meet client expectations and contractual service commitments.

D.

IT Resource and Service Management





- Coordinate with vendors for IT infrastructure, End-User Support (EUS), desktop support, data center operations, and managed services.
- Manage vendor-provided resources, including deployment, replacement, attendance, and availability.
- Coordinate resource onboarding, background verification, documentation, and compliance.
- Ensure timely replacement of resources and minimize service disruptions.
- Work closely with project managers and service delivery teams to address operational requirements.

E. Billing and Financial Management

- Validate vendor invoices against approved POs, contractual rates, attendance, and actual services delivered.
- Coordinate with finance teams to resolve invoice discrepancies and payment delays.
- Track monthly billing, budgets, cost savings, and vendor-related expenses.
- Ensure accurate billing and timely invoice submission to clients, wherever applicable.
- Maintain commercial trackers for POs, invoices, renewals, and outstanding payments.

F. Risk, Compliance, and Governance

- Ensure vendor compliance with company policies, contractual requirements, and applicable regulations.
- Monitor vendor documentation, background verification, statutory compliance, and security requirements.
- Identify operational and commercial risks and develop mitigation plans.
- Support internal audits, client audits,



and compliance reviews.
- Maintain proper records of vendor evaluations, contracts, approvals, and performance reviews.

G.

Stakeholder

Management and Reporting

- Coordinate with procurement, finance, HR, legal, IT operations, and business teams.
- Participate in client meetings and vendor governance reviews.
- Prepare monthly MIS reports covering vendor performance, expenditure, SLA compliance, and outstanding issues.
- Escalate critical operational and commercial matters to senior management.
- Drive continuous improvement initiatives to enhance vendor efficiency and service quality.

3.

Required Skills and Competencies

- Vendor relationship and stakeholder management.
- Contract, commercial, and procurement management.
- Negotiation and cost optimization.
- SLA, KPI, and service delivery management.
- Purchase Order (PO), Statement of Work (SOW), and invoice management.
- IT infrastructure and managed services knowledge.
- Financial analysis, budgeting, and cost control.
- Risk management and compliance.
- Excellent communication, coordination, and problem-solving skills.
- Robust knowledge of Microsoft Excel, PowerPoint, and vendor management systems.

4.

Key Performance

Indicators (KPIs)

- Vendor SLA compliance and service quality.
- Cost savings and commercial optimization.
- Timely vendor onboarding and resource deployment.
- PO and contract renewal completed before expiry.
- Invoice accuracy and timely processing.
- Reduction in vendor-related escalations.
- Vendor compliance and audit performance.
- Resource availability and replacement turnaround time.
- Stakeholder and client satisfaction.

Qualifications

Graduate

📌 Manager (Gurugram)
🏢 Digitide Solutions
📍 Gurugram