Hiring for American Airlines

Role Summary The role is responsible for managing dedicated portfolio, (mix of corporate/agency accounts) and managing business relationships with key Agency partners and corporate accounts. This role is responsible for identifying opportunities and delivering revenue growth for the strategic partners and raising the awareness of the AA brand in the IN market.

This role is responsible for managing all aspects of marketing & promotional activities for these accounts. Structured account development plan will be essential to include promotional activities & events, branch training / virtual training. This role will be responsible for analysis and providing data/account reviews on a regular basis for each of the agency & corporate account.

Key Responsibilities & Accountabilities Revenue Generation

▪ Responsible for identifying opportunities and delivering revenue growth YoY on the total portfolio contribution.

▪ Focusing on maintaining/growing yields for the Non-Stop DEL-JFK route.

▪ Ensure strong focus is given to seeking opportunities in the MICE (meetings, incentives, conferences and exhibitions) market including renewals and repeat business

▪ Responsible for analysis and providing data/account reviews on a regular basis ▪ Focus on driving new business/revenues by leveraging our network

▪ In the best interest of AA ensure customers/partners are also made accountable for the discounts/incentives we offer them by participating in the ROI discussions.

▪ Prioritize time on the opportunities to maximize results

▪ Assess the competitive landscape within accounts





▪ Work collaboratively with AA internal departments and alliance partners

▪ Negotiate rates, commissions and contracts in a timely manner against a background of data and yields to achieve the best return on investment and have a mutually beneficial outcome

▪ To identify SME business & successfully implement and promote within our TMC customers

▪ Make regular sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales including catchment areas

▪ Conduct QBR’s with Agencies & Corporates

Portfolio Management

▪ Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive and prominent brand position

▪ Develop and execute strategic account plans for corporates and agencies

▪ Raising the awareness of the AA brand in IN market.

▪ Managing all aspects of marketing & promotional activities

▪ Ensure solid focus is given to seeking opportunities in the MICE (meetings, incentives, conferences and exhibitions) market including renewals and repeat business

▪ Structured account development plan: FAM trips, promotional activities & events, branch training / virtual training





▪ Conducts discussions with customers to understand their view and increase mutual value

General

▪ 12-15, F2F meetings in a week including Agencies & corporates

▪ Identify and participate in targeted customer and community events

▪ Represent AA at industry and networking events

▪ Membership to different organization & bodies ex: AMCHAM/Tourism boards , IT company association etc

▪ From time to time, you may be required to work and travel beyond the normal working hours

▪ Participate in sales activity outside the base station and travel as required pan India

Personal Specification

Essential

▪ Must be goal oriented – focused on achieving revenue and share targets.

▪ Strong knowledge of and ability to implement value-based selling.

▪ Strong commercial acumen with proven ability to develop account strategy.

▪ Strong negotiation skills.

▪ Ability to understand and implement the AA strategic process.

▪ Excellent written and verbal communication and presentation skills.

▪ Must be able to influence and persuade account performance in a professional manner.

▪ A strategic thinker – able to successfully envisage, embrace and implement changes within the industry, account and American Airlines.

▪ Ability to multi-task under pressure

Core Competences

Business Competencies

Championing Change

Customer Focus

Driving For Results

Innovation

Making Sound Decisions

Safety & Compliance

People Competencies

Communication

Development of Self & Others

Leading Self & Others

Teamwork & Collaboration

Valuing Diversity

📌 Key Account Manager, India (Mumbai)
🏢 AVIAREPS INDIA
📍 Mumbai