About the Company

Fineshift is a founder-led technology services company helping enterprise customers solve complex engineering challenges across DevSecOps, Monitoring & Observability, and AI.

As an independent, bootstrapped company, we prioritise customer outcomes, delivery accountability, and fast decision-making. We are authorised partners of GitLab, IBM, JFrog, Snyk, and AWS, working with large enterprises across banking, financial services, and manufacturing.

We are at a stage where the leaders we hire will shape our next phase of growth. This is an opportunity to build and scale a technology practice, not simply inherit one.

About the Role

This is the senior technology leadership position in the company, reporting directly to the CEO.

You own what we propose to our customers and what we deliver to them. That means owning the technical solution end to end — understanding the requirement, designing the approach, preparing the proposal, defending it in front of the customer, and then standing behind it when it goes into delivery.

It also means owning the commercial outcome of the technology business and deciding how the technology organisation should be structured as it grows. You will have the mandate to shape the team, the practices, and the technical standards we hold ourselves to.

We are looking for someone who wants that level of ownership, not someone who wants a defined scope.

Key Responsibilities

- Own technical solutioning for customer requirements across all three service lines, from discovery and requirement analysis through to the final solution.




- Prepare the technical proposal in line with the solution — architecture, approach, effort estimate, assumptions, and risks.
- Review and approve any technical proposal prepared by others before it reaches a customer.
- Present and defend the solution to the customer — solution walkthroughs, demonstrations, architecture discussions, and workshops.
- Act as the senior technical presence in customer conversations, including steering meetings, quarterly reviews, and escalation discussions.
- Own customer escalations end to end, including containment, resolution, and written root cause analysis.
- Define the right structure for the technology organisation — how solutioning, delivery, and support are organised — and evolve it as the business grows.
- Set technical direction for each service line and define the standard engagements are delivered to.
- Build and mentor the technical team, including senior technical staff responsible for solution design, estimation, and customer communication.
- Grow existing accounts through upsell and cross-sell, and grow the number of engineers deployed at customer sites.
- Own the technology P&L; — margin per engagement, revenue per deployed engineer, and cost of unassigned capacity.

Must Have

- 12+ years in technology,



including at least 3 years leading a delivery or solutions practice in an IT services or systems-integration company.
- Deep expertise in one of DevSecOps, Monitoring & Observability, or AI, with working credibility in the other two.
- Strong hands-on solution design and estimation ability — able to architect an engagement and size it accurately before it is sold.
- Strong understanding of CI/CD, release management, containers and Kubernetes, infrastructure as code, and cloud platforms (AWS/Azure).
- Working knowledge of observability tooling — IBM Instana, Prometheus, Grafana, Nagios, or Icinga — along with incident management and root cause analysis.
- Familiarity with AI engagement patterns — LLM and agent applications, RAG, on-premise versus cloud trade-offs — enough to scope an engagement without a specialist in the room.
- Experience carrying a P&L; or a practice margin number, not only a delivery target.
- Experience building and leading a technical team across multiple concurrent customer engagements.
- Ability to hold a technical discussion with a CIO or customer architect directly, and to handle escalations without escalating them further.

Good to Have

- Experience in a partner or reseller model, working alongside product vendors.
- Enterprise customers in banking, financial services, or manufacturing in India.
- Experience growing a technical practice from a small team into a larger one.
- Exposure to presales in a services setting — RFP responses, solution defence, and competitive positioning.

📌 Head of Solutions & Delivery (Pune)
🏢 Fineshift
📍 Pune