ROLE SUMMARY The Operations Executive will own day-to-day operations across e-commerce marketplaces, quick commerce platforms, and D2C channel — ensuring products are always listed accurately, in stock, and fulfilled on time. This is a hands-on, detail-driven role suited to someone who thrives on managing multiple platforms simultaneously and wants to be close to the operational engine of a fast-growing beauty and fragrance brand.

KEY RESPONSIBILITIES

Marketplace & D2C Operations

- Manage day-to-day operations across e-commerce marketplaces (Amazon, Nykaa, Myntra, Flipkart) and the brand's D2C website.
- List, update, and optimize product catalogues — pricing, descriptions, images, and keywords — across all platforms.
- Monitor and resolve listing issues, account health flags, and platform compliance requirements.

Quick Commerce Operations

- Own end-to-end operations for quick commerce platforms (Blinkit, Zepto, Swiggy Instamart, BigBasket, and others as onboarded).
- Coordinate inventory allocation and replenishment to dark stores and fulfillment centers to prevent stockouts.
- Track platform-specific visibility, ratings, and promotional slot performance; work with category managers to improve rankings and search placement.

Order Management & Fulfillment

- Monitor order flow, fulfillment SLAs, and returns/RTO across all channels. • Coordinate with 3PL and warehouse partners to ensure timely dispatch and accurate inventory sync.
- Troubleshoot order and delivery escalations, liaising directly with platform support and account teams.

Inventory & Demand Planning

- Maintain real-time visibility of stock levels across channels; flag low-stock or overstock risks proactively.
- Support demand forecasting ahead of key sale events — platform sale days, festive season,



and new product launches.

Reporting & Analytics

- Prepare weekly and monthly MIS reports on sales, returns, fill rates, and channel-wise performance.
- Track key operational metrics (OTIF, order defect rate, cancellation rate) and flag deviations to the Operations Manager.

Cross-functional Coordination

- Work closely with Marketing on platform promotions, deals, and campaign execution timelines. • Coordinate with Finance on reconciliation of marketplace payouts, commissions, and claims.
- Support onboarding of new platforms and marketplace accounts as the brand's channel footprint expands.

QUALIFICATIONS & EXPERIENCE

- Bachelor's degree in Business, Commerce, or a related field.
- 1–4 years of experience in e-commerce or quick commerce operations, preferably within beauty, personal care, or FMCG.
- Hands-on experience with marketplace seller panels (Amazon Seller Central, Blinkit/Zepto partner dashboards, or similar).
- Strong proficiency in Excel or Google Sheets; comfort with basic data analysis.
- Prior experience coordinating with 3PL or warehouse operations is a plus.

SKILLS & ATTRIBUTES

- Highly organized with solid attention to detail.
- Comfortable working in a fast-paced, high-growth environment with shifting priorities.
- Strong communication and platform/vendor relationship management skills.
- Analytical mindset with a bias for data-driven decision-making.
- Able to manage multiple platforms and stakeholders simultaneously without dropping detail.

WHAT WE OFFER

- The opportunity to build the e-commerce and quick commerce backbone of a fast-growing luxury fragrance brand.
- Direct exposure to brand strategy, platform partnerships, and category growth.
- A collaborative, entrepreneurial work environment with real ownership from day one.

📌 E-commerce & Quick Commerce Executive (Delhi)
🏢 verQ
📍 Delhi