Company Description

SunCrypto Exchange is India’s leading cryptocurrency exchange, serving over 1 million users with a secure and user-friendly digital asset trading experience. The platform provides access to 200+ cryptocurrencies, enabling seamless buying, selling, and trading.

Through

SunCrypto’s Academic website, users can explore market research, data, and educational resources to build knowledge and confidence in crypto investing. The company emphasizes transparency and accountability, ensuring users have the information they need. A dedicated team of experts focuses on delivering responsive customer support and helping users on their journey toward financial independence.

Role Description

This is a full-time, on-site Customer Support Executive role based in Jaipur. The position involves responding to customer inquiries through multiple channels, resolving account and transaction-related issues, and providing guidance on using SunCrypto’s products and services. The role includes tracking and documenting support requests, escalating technical or complex issues to relevant teams, and following up to ensure timely resolution.

The Customer Support

Executive will help maintain high levels of customer satisfaction by offering clear, accurate information about platform features, security practices, and crypto-related questions.



The role also requires collaborating with internal teams to share customer feedback and contribute to continuous improvement of support processes.

Qualifications

- Candidates should possess robust skills in Customer Support and Customer Service, with a focus on clear communication and problem-solving.
- Candidates should possess skills related to Customer Satisfaction, including empathy, active listening, and the ability to manage challenging interactions professionally.
- Candidates should possess Online Support capabilities, such as handling queries via chat, email, social media, and in-app support tools.
- Candidates should possess Technical Support skills to assist users with account access, basic troubleshooting, and platform navigation.
- Strong verbal and written communication in English and Hindi; additional languages are an advantage.
- Ability to learn quickly about cryptocurrency concepts, trading workflows, and security best practices.
- Comfort working with ticketing systems, CRM tools, and standard office software.
- Prior experience in customer-facing roles, preferably in fintech, crypto, or technology environments.
- Minimum of a bachelor’s degree or equivalent practical experience.
- Willingness to work in rotational shifts, including weekends and holidays, as needed.

📌 Customer Support Executive (Jaipur)
🏢 Suncrypto
📍 Jaipur