Role SummaryWe are looking for individuals with strong communication and relationship-building skills to handle customer queries, provide timely assistance, and maintain good product knowledge.

Key Responsibilities:

- Handle inbound and outbound customer calls.
- Assist customers with product, service, and offer-related queries.
- Provide support through calls, chat, and email.
- Understand customer needs and offer suitable solutions.
- Maintain strong product and service knowledge.
- Communicate clearly and professionally with customers.
- Coordinate with internal teams for refunds, technical support, and product queries.
- Escalate unresolved issues and ensure timely resolution.

Eligibility Criteria:

- Graduation and Masters in Finance specialisation is a must.
- Excellent verbal and written communication skills.

Required Skills:

- Strong customer relationship-building abilities.
- Ability to write clear, concise, and accurate emails.
- Good problem-solving and interpersonal skills.
- Willingness to learn and develop comprehensive product and service knowledge.

Structure:

- Onsite, full time
- Timing: 10 AM to 6 PM
- Working days: Monday to Saturday

📌 Customer Support Executive (Raipur)
🏢 Finology Ventures
📍 Raipur