Company Description NEEDLEDUST is a luxury footwear brand that celebrates traditional Indian craftsmanship through handcrafted fine leather juttis, mules, and sandals. Founded in May 2014 by Shirin Mann Sangha, the brand blends classic royal designs with contemporary aesthetics and intricate embroidery. NEEDLEDUST’s collections are known for their high-quality materials, vegan options, and globally inspired patterns in a rich range of colors.

Each collection focuses on storytelling through design, aiming to create fresh, bold styles that resonate with customers around the world. The brand is committed to preserving artisanal skills while offering modern, fashion-forward footwear.

Role Description This is a full time, on-site Customer Service Representative role based in Gurgaon.

The Customer Service

Representative will handle customer inquiries and requests via phone, email, chat & social media handle queries ensuring timely and accurate responses.

Responsibilities include resolving order, delivery, and product-related issues, providing detailed information about sizes, materials, and care, and guiding customers through exchanges and returns. The role involves maintaining customer records, updating order statuses, and coordinating with warehouse, sales, and store teams to support smooth operations. The representative will also collect customer feedback,



contribute to improving the overall customer experience, and uphold NEEDLEDUST’s brand standards in every interaction.

Qualifications

- Previous experience in customer service, customer support, or a similar customer-facing role.
- Strong verbal and written communication skills, with a polite, professional, and empathetic approach.
- Ability to deliver high-quality customer service and maintain a strong focus on customer satisfaction.
- Experience handling customer queries and managing customer experiences across multiple communication channels.
- Good problem-solving skills and attention to detail when managing orders, complaints, and customer requests.
- Familiarity with customer service software, email platforms, and basic computer applications.
- Ability to multitask, manage time effectively, and work collaboratively with cross-functional teams.
- Willingness to work full-time from the Gurgaon office.

Preferred Qualifications

- Experience in the fashion, footwear, retail, or e-commerce industry will be an advantage.
- A relevant diploma or degree is preferred.

What We are Looking ForA proactive, customer-oriented professional who can represent NEEDLEDUST with confidence, resolve customer concerns effectively, and contribute to delivering a seamless and positive customer experience.

📌 Customer Service Representative (Gurugram)
🏢 NEEDLEDUST
📍 Gurugram