Company Description Smart Structure is a Kolkata-based digital marketplace for building materials in India, connecting homeowners, contractors, builders, architects, and real-estate developers with verified dealers and trusted brands. Through the Smart Structure app, customers can explore and compare over 100,000 products across more than 32 categories and 500 brands, including cement, steel, bricks, tiles, paints, sanitaryware, and electricals. The platform focuses on making construction-material discovery and purchasing simpler, more transparent, and more convenient.

Customers benefit from wider choice and reliable sellers, while dealers and wholesalers gain digital visibility and access to new buyers.

Smart

Structure is actively building a trusted construction-commerce ecosystem that supports better buying decisions for construction and home projects across India.

Role Description:-

The Customer Care Executive will serve as a primary point of contact for customers using the Smart Structure platform, handling inquiries and resolving issues related to product selection, ordering, delivery, and app usage. Day-to-day responsibilities include responding to customer calls, chats, and emails, providing clear information about products and services, and ensuring timely resolution of complaints or service requests. The role also involves coordinating with internal teams and dealers to track orders, follow up on escalations,



and maintain accurate records of customer interactions.

The Customer Care

Executive will contribute to customer satisfaction by actively gathering feedback, suggesting improvements, and promoting appropriate products or services when relevant. This is a full-time, on-site role based in the Kolkata metropolitan area.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Excellent Communication abilities, both verbal and written, with clear, professional and empathetic interaction style.
- Basic Sales skills to identify customer needs, recommend suitable products, and support cross-selling or upselling when appropriate.
- Ability to manage multiple inquiries, prioritize tasks, and work effectively in a fast-paced, in office environment.
- Comfort using mobile apps, CRM tools, and standard office software for documenting and tracking customer interactions.
- Previous experience in customer care, call center operations, or support roles, preferably in e-commerce, retail, or building materials, is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, commerce, or a related field is preferred.
- Strong problem-solving attitude, willingness to learn, and commitment to providing inclusive and respectful service to all customers.

📌 Customer Service Executive (Kolkata)
🏢 Smart Structure
📍 Kolkata