Company Description Srihari Homes and Townships is a real estate company dedicated to developing thoughtfully planned residential communities that blend modern living with quality infrastructure and convenient locations. The company designs homes and developments around the evolving needs of families, professionals, and investors, with a solid focus on connectivity and a comfortable living environment. From villas and gated communities to customer-focused real estate solutions, Srihari Homes and Townships aims to deliver value at every stage of the home-buying journey.

The organization emphasizes that a home is more than a property, viewing it as the foundation for a better lifestyle and a stronger future, with key focus areas including residential development, property investment, and customer experience.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Hyderabad. This role is responsible for managing and enhancing customer relationships throughout the home-buying and post-sales journey, ensuring a consistent and positive experience. Day-to-day responsibilities include maintaining and updating CRM systems, tracking customer interactions, responding to inquiries, and coordinating with sales and project teams to address customer needs and concerns.

The specialist will analyze customer data to identify trends and opportunities, support sales initiatives, and contribute to customer retention strategies.



The role also involves preparing reports, documenting feedback, and helping streamline processes to improve service quality and overall customer satisfaction.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM tools and maintaining accurate customer records.
- Candidates should possess excellent Communication skills, with the ability to interact clearly and professionally with customers and internal teams.
- Candidates should possess Sales-related skills, including supporting sales processes, understanding customer needs, and contributing to customer conversion and retention.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and provide insights for improved customer experience and business decisions.
- Candidates should possess Project Management skills to coordinate customer-related activities, follow up on commitments, and ensure timely resolution of issues.
- Additional beneficial qualifications include knowledge of real estate or residential property markets, proficiency in MS Office and CRM software, strong organizational skills, and the ability to work collaboratively on-site.
- A bachelor’s degree in Business, Marketing, Communications, or a related field, along with prior experience in customer-facing or CRM roles, will be an advantage.

📌 Customer Relationship Management Specialist (Hyderabad)
🏢 Srihari Homes Official
📍 Hyderabad