Company Description Voylla, founded in 2013, is India’s largest fashion jewelry destination, combining a strong online presence with over 250 retail stores across the country. The brand focuses on high-quality, finely crafted jewelry at accessible price points, inspired by traditional arts and crafts and reimagined as contemporary accessories. Voylla offers a versatile range of designs that cater to diverse styles and occasions, aiming to create a “Voylla moment” for every individual.

The company is driven by a highly skilled team with experience from leading global and Indian institutes and decades of combined expertise in technology, retail, and operations, providing a dynamic and growth-oriented work environment.

Role Description The Customer Service Associate (Chat Support) is a full-time, on-site role based in Jaipur. This position involves handling customer queries and requests via online chat, providing timely and accurate information about orders, products, and services. The associate will resolve issues, track and update tickets, and ensure a smooth and positive customer experience throughout the interaction.

Daily tasks include documenting conversations, following standard operating procedures, escalating complex issues when necessary,



and collaborating with internal teams to improve service quality. The role also requires maintaining professional communication standards, meeting performance targets, and proactively identifying opportunities to enhance customer satisfaction.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Ability to drive positive Customer Experience and Customer Satisfaction through empathetic and solution-focused interactions.
- Professional communication standards, including Phone Etiquette and clear written communication for chat-based support.
- Positive typing speed and accuracy, with the ability to handle multiple chats and tasks simultaneously.
- Fluency in English; proficiency in Hindi or additional regional languages is an advantage.
- Basic computer literacy and familiarity with CRM or support ticketing tools.
- Strong problem-solving skills, attention to detail, and the ability to follow processes consistently.
- Previous experience in customer service, e-commerce, or retail support is preferred but not mandatory.
- Ability to work on-site in Jaipur and be flexible with shifts, including weekends and holidays as needed.

📌 Customer Service Associate (Chat Support) (Jaipur)
🏢 Voylla
📍 Jaipur