Company Description Advaith Hyundai is Karnataka’s largest Hyundai dealer, carrying a legacy of excellence since 1998. The company operates an extensive network of 25 new car showrooms, 37 state-of-the-art service centers, and 5 Hyundai Promise pre-owned car showrooms across the state. Focused on customer delight, Advaith Hyundai has earned over 175 awards, including Best Dealer in the Country, Global Top Dealer, and Dealer of the Year 2023.

Its robust infrastructure enables servicing up to 96 cars and delivering 4 cars every hour, reflecting strong operational efficiency and scale. The trust of customers is central to the brand, embodied in the promise “Caring for you… Always.”

Role Description The Customer Care Manager is a full time, on-site role based in Mangaluru, responsible for managing and enhancing the overall customer experience. This position oversees customer service operations, including handling escalations, monitoring service quality, and ensuring prompt resolution of customer queries and concerns. The role involves analyzing customer feedback and service data to identify trends, improve processes,



and support continuous improvement initiatives across sales and service teams.

The Customer Care

Manager collaborates closely with showroom and service center staff to maintain high standards of customer satisfaction and adherence to brand values. This role also includes training team members on customer care best practices and reporting customer experience metrics to senior management.

Qualifications

- Candidates should possess strong Customer Satisfaction, Customer Service Management, and Customer Support skills.
- Candidates should possess solid Analytical Skills to interpret customer feedback and service performance data.
- Candidates should possess excellent Communication skills for interacting with customers and internal teams.
- Experience in automotive retail or service, or in a customer-facing managerial role, is beneficial.
- Demonstrated ability to lead teams, manage escalations, and implement process improvements is preferred.
- Bachelor’s degree in Business, Management, or a related field is advantageous.
- Proficiency with CRM tools and basic office software is an added advantage.

📌 Customer Care Manager (Mangalore)
🏢 Advaith Hyundai
📍 Mangalore