Lumus is Astrotalk’s platform for users in the USA, UK, Canada and Australia. As a Counsellor, you will be the voice of Lumus. You will hold supportive, one-on-one conversations that help people feel heard, understand their patterns, and move forward with greater clarity in relationships, personal growth and life decisions.
Key Responsibilities
- Build rapport in the first minutes of every conversation, so users feel comfortable opening up.
- Practise active and reflective listening: paraphrase, validate emotions without judgment, and ask open-ended questions that help users explore their own thoughts.
- Guide users toward their own insights and realistic next steps,
rather than giving direct advice or telling them what to do.
- Adapt your tone and approach to each user’s emotional state, cultural background and communication style across the US, UK, Canada and Australia.
- Handle sensitive conversations with empathy, patience and strict confidentiality.
Requirements
- Excellent written and verbal English, with a natural, warm conversational tone
- Robust active listening, emotional intelligence and interpersonal skills
- Background or interest in psychology, counselling, or human behaviour (a degree in Psychology or a related field is a plus, not mandatory)
📌 Counsellor (Noida)
🏢 AstroTalk
📍 Noida
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