Role Overview The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities

- Clinic Operations Management

Oversee daily clinic functioning (appointments, patient flow, chair utilization)

Ensure smooth coordination between doctors, assistants, and front desk

Maintain SOPs for all clinical and non-clinical processes

Ensure adherence to sterilization and hygiene protocols

- Patient Experience & Service Quality

Monitor patient journey from entry to exit

Handle escalations, complaints, and feedback professionally

Improve patient satisfaction, retention, and referrals

Ensure staff communication is polite, clear, and professional

- Revenue & Business Growth

Track daily/monthly revenue and OPD performance

Improve treatment conversion rates (consultation → treatment)

Plan and execute marketing strategies (Google, WhatsApp, referrals)

Identify opportunities for service expansion (e.g., aligners, gum therapy)

- Team Management

Supervise front desk, assistants, and support staff

Conduct staff training (communication, patient handling, SOPs)

Manage duty rosters and attendance

Monitor staff productivity and performance

- Financial Management

Monitor expenses (lab, materials, salaries, utilities)

Optimize operational costs without affecting quality





Maintain billing accuracy and daily collections tracking

Coordinate with accountant for reports

- Inventory & Vendor Management

Ensure availability of dental materials and instruments

Manage lab coordination and timely case delivery

Maintain stock records and avoid wastage

Negotiate with vendors for better pricing

- Compliance & Documentation

Ensure legal, clinical, and safety compliance

Maintain patient records and documentation properly

Implement audit systems for quality control

- Marketing & Branding

Oversee clinic presence on Google Maps and social media

Coordinate campaigns (dental camps, offers, recall patients)

Improve online reviews and ratings

Work with digital marketing teams if required

Key Performance Indicators (KPIs)

Monthly revenue growth

OPD count & new patient inflow

Case acceptance rate

Patient satisfaction & reviews

Cost control efficiency

Staff performance & retention

Required Skills

Strong leadership and decision-making ability

Excellent communication and patient-handling skills

Business and financial understanding

Problem-solving and crisis management

Knowledge of clinic workflow

Qualifications

Experience in clinic/hospital operations

Someone who thinks like an owner, not just an employee

Can increase revenue even with limited walk-ins

Robust focus on systems, discipline, and patient trust

Work Timings

As per clinic hours (typically 10 AM – 8 PM)

Availability for operational emergencies if needed

📌 business operations manager healthcare (Hyderabad)
🏢 SANDBLAZE DIGITALS
📍 Hyderabad