We are looking for a proactive and customer-focused Chat Support Executive to handle customer queries through chat and messaging platforms. The ideal candidate should have excellent written communication skills, problem-solving abilities, and a customer-first attitude to ensure a smooth support experience.
Key Responsibilities
Respond to customer inquiries via live chat, email, and messaging platforms in a timely manner.
Resolve customer issues, complaints, and requests efficiently.
Provide accurate information about products, services.
Escalate complex issues to the relevant departments when required.
Maintain qualified and empathetic communication with customers.
Document customer interactions and update records in support tools.
Meet response time, resolution, and customer satisfaction targets.
Identify recurring customer issues and share feedback with management.
Required Skills & Qualifications
Graduate or undergraduate with relevant experience.
Excellent English communication skills.
Basic computer knowledge and typing proficiency.
Ability to multitask and manage multiple chat conversations.
Robust problem-solving and interpersonal skills.