• Inquiry Handling: Answer questions via email, live chat, phone, or ticketing systems. • Problem-Solving & Troubleshooting: Diagnose issues, walk users through solutions, or fix technical/operational hiccups. • Escalation Management: Identify complex or high-severity cases and hand them over to senior engineers or specialized teams. • Documentation & Record Keeping: Log customer interactions, update customer profiles, and record common problems in Customer Relationship Management (CRM) tools (e.g., Salesforce, Zoho). • Process Improvement: Share recurring user feedback or product bugs with internal development and operations teams.
Pay: ₹18,455.00 - ₹888,000.00 per month
Perks:
Provident Fund
Work Location: In person
📌 Support Associate Chennai (India)
🏢 GRG POLY DYNAMICS PRIVATE
📍 India
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