What we need
Diploma or Degree in IT, Computer Science or similar
1–3 years in application or product support; HIS/EMR experience is a strong plus
Basic SQL to query and verify data
Understanding of hospital workflows (OP/IP, billing, pharmacy, lab) is a plus
Clear communication in Tamil and English; patient with non-technical users under pressure

Location: KG Hospital, Coimbatore (on-site)
Working days: Monday to Saturday
Reports to: Program Lead, Digital (CDO Office)

About the role
Pistha 2.0 is the hospital information system live across KGH: registration, billing, EMR, orders, pharmacy and lab. You will be the first point of contact for doctors, nurses and staff using the application. Your job is to resolve their issues and to escalate quickly when you can't.

What you'll do
Resolve application issues: logins, password resets, user roles and access rights
Answer "how do I" questions and guide users through workflows in each module
Investigate data issues, such as wrong bills,



missing orders or stuck transactions, and fix them within your authorised scope
Log, prioritise and track every issue in the ticketing system, and close the loop with the user
Escalate application bugs and outages (P0/P1) to the KGISL engineering team with explicit reproduction steps, screenshots and affected records
Train new staff on Pistha 2.0, and run refreshers when workflows change
Test fixes and updates before they reach users, and support go-lives
Spot repeat issues and report patterns to the Program Lead

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Leave encashment
Paid time off
Provident Fund

Application Question(s):
Proficiency in PHP, HTML, CSS

Education:
Master's (Preferred)

Experience:
Software Coordinator: 2 years (Preferred)

Work Location: In person

📌 Application Support Executive Coimbatore
🏢 KG HOSPITAL, COIMBATORE
📍 Coimbatore