Job highlights
Skills Required: . People Management .
Must be proficient with Microsoft Office (intermediate PowerPoint,basic Excel)
Lead a Team of Trainers, Coaches, TL to enable training delivery.
Track record in designing and executing successful training programs.
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live workplace.
Excellent communication and leadership skills.
Ability to plan, multi-task and manage time effectively.
Strong writing and record keeping ability for reports and training manuals.
Skills Required:
People Management
Excellent verbal, written and interpersonal communication skills.
Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
Outstanding customer service skills and dedication to providing exceptional customer care.
Ability to multitask and successfully operate in a quick paced, team setting.