Key roles and responsibilities include:
Troubleshooting and Maintenance: Diagnosing and resolving hardware, software, and network issues (e.g., printers, laptops, servers) and performing routine maintenance.
Installation and Configuration: Setting up new user accounts, software applications, and operating systems.
User Support (Service Desk): Providing support via phone, email, or chat, often organized into Tiers 1–3, ranging from password resets to complex infrastructure failures.
Security and Monitoring: Ensuring data security, monitoring system performance, implementing security patches, and managing backups.
Training: educating users on new technology or procedures.
Other Work:
System assembling, CCTV maintenance, bio metrics machine setup and maintenance, vendor communication and dealing,
Current products: search and imply recent products for easy and quick work.
IT Support Tiers:
Tier 1 (L1): Front-line support for simple, common issues.
Tier 2 (L2): Experienced technicians handling more complex problems.
Tier 3 (L3): Expert-level support for advanced, critical system failures.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits
Health insurance
Provident Fund
Work Location: In person
📌 Desktop Engineer Support Engineer Borivali
🏢 Euro Panel Products
📍 Borivali
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